Shipping Policy
At Vetenex, we are committed to delivering veterinary medicines, animal feed supplements, and healthcare products safely and on time across India.
1. Shipping Coverage
We currently ship orders across India.
Delivery availability may vary depending on your location and courier service coverage.
2. Order Processing Time
- Orders are processed within 1–2 business days after confirmation
- Orders placed on weekends or public holidays will be processed on the next business day
- You will receive an order confirmation once your order is successfully placed
3. Estimated Delivery Time
- Metro cities: 3–5 business days
- Non-metro / remote areas: 5–8 business days
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
4. Shipping Charges
- Shipping charges (if applicable) will be clearly displayed at checkout
- Any promotional or free-shipping offers will be mentioned on the website
5. Order Tracking
Once your order is shipped, tracking details will be shared via email or SMS, allowing you to monitor the delivery status of your order.
6. Safe & Secure Packaging
All products are packed carefully to ensure safety during transit, especially veterinary medicines and supplements that require special handling.
7. Delayed or Failed Deliveries
Delays may occur due to:
- Incorrect or incomplete delivery address
- Courier service issues
- Natural or operational disruptions
In such cases, our support team will assist you to resolve the issue promptly.
8. Undelivered or Returned Shipments
If an order is returned to us due to:
- Incorrect address
- Failed delivery attempts
- Customer unavailability
Re-shipping charges may apply.
9. Damaged Packages
If you receive a package that appears damaged:
- Do not accept the delivery if possible
- Contact us within 48 hours with photos or videos of the package
10. Contact Us
For any shipping-related questions or support, please contact us:
Vetenex
📧 Email: vetenexofficial@gmail.com
🌐 Website: https://vetenex.com